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Grotto: Sold out

Updated: Dec 22, 2020

Our Grotto has now sold out.

Thank you to everyone for visiting this year, please keep an eye on our website for details of more events taking place in the centre next year.


This December children across Andover can look forward to meeting Father Christmas and his team of elves as they make a special trip to the Chantry Centre!

Visitors will have the chance to meet the Head Elf, visit Father Christmas and children will receive a festive gift.

Social distancing measures will be in place this year. To help keep everyone safe, families will be asked to stand 2metres apart from Father Christmas and the Elves and we are asking all adults and children over the age of 11 to please wear a face covering inside the Grotto, unless medically exempt from doing so.

Tickets cost £5 per child, but adults do not need to pay. All visits must be pre-booked in advance through our online booking system. Unfortunately we cannot accept any same-day bookings this year.

Before booking, please read our Grotto Terms and Conditions at the bottom of this page, which outlines details of our new social distancing measures and cancellation policy.

Please note, tickets for the grotto have now sold out.

Chantry Centre Christmas Grotto Terms and Conditions

Event Dates: Selected dates in December 2020.

Times: Sessions take place at selected times between 10am and 4:30pm. Each session is up to 15 minutes long.

How to Book: Online at

When can I book? Tickets can be booked from Monday 9th November 2020. Bookings must be made and paid for in advance.

How much does it cost? £5 per child. Adults do not need to pay.

How many children are allowed per session? A maximum of six people from the same family or social bubble can attend one session. There must be at least one adult present to accompany children when visiting the grotto.

What does this event include? Meet the Head Elf at the workshop, visit Father Christmas and each child will receive a festive gift.

Terms & Conditions:

The Chantry Centre Christmas Grotto is operated by Test Valley Borough Council. Please read the Terms and Conditions before booking your ticket(s). By purchasing ticket(s) for The Chantry Centre Christmas Grotto, you are agreeing to comply with the Terms and Conditions.

Children to be accompanied

All children must be accompanied by at least one adult, and must remain under that adult’s supervision at all times. The welfare and safety of all children therefore remain the full responsibility of the parent/guardian attending and not staff employed by Test Valley Borough Council or its contractors. No more than six people (including adults and children) can attend the Grotto in one visit.


Chantry Centre Grotto is aimed at children. Bookings must be made by someone over the age of 18. Children must be accompanied by at least one adult. Please note children who are not booked to attend The Chantry Centre Grotto will not be granted entry. Please read the refund policy for details of closures, cancellations and refunds.


Once you have completed your booking you will receive a confirmation email, including your booking reference. You must present a copy of this confirmation on the day to permit you entry into the Chantry Centre Grotto.

Entry to the Grotto

Please arrive on time and no more than 5 minutes before your session is due to begin, to avoid queues building in the shopping centre. Visits to the Chantry Centre Grotto will start at the time specified on your booking confirmation. Late entry will result in a shorter visit to the grotto.

Face Coverings and Social Distancing

All visitors (other than children under 11 and others exempted under the Face Covering legislation) must wear a face covering when in the Chantry Centre and the Grotto itself. We ask all visitors to use hand sanitisers provided when they enter or exit the Grotto. All visitors will be asked to maintain a distance of 2metres from all staff members and remain behind barriers at all times.

Customers’ name and phone number will be kept on file for 21 days after their visit for Test & Trace purposes. Customers with the NHS Test & Trace App will be asked to scan QR Code posters inside the Grotto when they visit.


You are welcome to bring your own camera to take photos of your experience at the Chantry Centre Grotto. Please note that any photos can only be for personal use and not commercial use. No filming is allowed inside The Chantry Centre Grotto.


To the extent permitted by law, the Council will not be liable for any injuries, loss of personal possessions, other losses or damage of any kind. This is due to the fact that all children are to be under the supervision of parents/ guardians throughout the visit.

Cancellation and Refunds

Covid 19

Any child or adult who is required by Government guidance or legislation to self-isolate (either because they have symptoms of Covid-19 or are living in the same household as such a person) should NOT visit the grotto. In this situation, please contact the Chantry Centre by email at or phone on: 01264 36 88 88, no later than 72 hours prior to the booked time slot. Customers who are unable to attend due to the requirement to self-isolate and who contact the Chantry Centre within this time period will be offered a refund for each child ticket they have purchased or transfer to an alternative date, if another date is available.

A refund or transfer to an alternative date, if available, will also be offered to any customer who is unable to attend due to a change in government rules or guidance in response to the Covid-19 pandemic (such as local lockdowns).

Where customers contact the Chantry Centre less than 72 hours prior to the booked time slot, decisions on refunds or alternative dates will be at the sole discretion of the Council.

Refunds or transfers cannot be considered if we are contacted after the pre-booked time slot has passed.

The venue can be contacted by email at or by phone (Mon- Fri 9am – 5pm) on: 01264 368888.

Closure of Grotto

The Council reserves the right to close the Grotto, whether due to Government guidance or legislation or any reason. In these circumstances, a refund or transfer to an alternative date, if possible, will be offered to customers affected. Customers will be made aware of the cancellation by phone or email as soon as a decision is made to close the grotto.

Other refund requests

The Council cannot automatically offer refunds for non-attendance that is unrelated to Covid-19. If you have any questions regarding the refund policy during Covid-19, please do not hesitate to contact

Data Protection

Please see the privacy notice on how your data is collected and used.

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